Frequently Asked Questions (FAQs)
ORDERS & SHIPPING
How long does order processing take?
Orders typically ship within 1-3 business days. During peak seasons, processing may take slightly longer.
What shipping options are available?
- Standard: 3-7 business days ($5.99 or free over $100)
- Express: 1-3 business days ($12.99)
- International: 5-15 business days (rates vary)
Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships.
Do you ship internationally?
Yes, we ship worldwide. Customs fees may apply depending on your country.
SIZES & PRODUCTS
Where can I find size charts?
Each product page includes detailed size measurements in the description section.
Are your products pre-washed?
All our garments are pre-washed for softness and to minimize shrinkage.
What materials do you use?
We primarily use 100% organic cotton and other premium, baby-safe fabrics.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days for store credit. Items must be unworn with tags attached.
How do I make a return?
- Initiate your return through our Returns Portal
- Follow the instructions to print your label
- Ship items back within 14 days
When will I get my refund?
Refunds process within 7-10 business days after we receive your return.
CARE & QUALITY
How should I care for the garments?
We recommend:
- Machine wash cold
- Gentle cycle
- Line dry or tumble dry low
- Iron on low heat if needed
Are your products hypoallergenic?
Yes, all fabrics meet strict safety standards for sensitive baby skin.
PAYMENT & SECURITY
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Is my payment information secure?
All transactions are encrypted using SSL technology for maximum security.
For additional questions, please visit our Help Center.